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Juno: An Intelligent Chat Service for IT Service Automation

  • Jin XiaoEmail author
  • Anup K. Kalia
  • Maja Vukovic
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11434)

Abstract

Juno is a chat-based service that interacts with user through natural language, in order to understand, assist and execute the user’s service request with a IT Service Management (ISM) system.

References

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.IBM T.J. WatsonYorktown HeightsUSA

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