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Cross-Client SLA Management with the ysla Language and Engine

  • Shashank RajamoniEmail author
  • Robert Engel
  • Bryant Chen
  • Heiko Ludwig
  • Alexander Keller
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11434)

Abstract

Due to lack of standardization and automation, large-scale Service Level Agreement (SLA) management remains challenging for IT service providers. For instance, flexible re-use of SLA definitions across different client engagements is often poorly supported by current SLA management frameworks. In this demonstration we present the ysla Engine, a new SLA management framework implementing the YAML-based ysla language for modeling SLAs. ysla provides novel semantic constructs for adaptable SLA templates that formally separate metrics definitions from associated customer-specific classification/categorization taxonomies for monitored subjects. In our demonstration we model the common, but intricate industry use case of SLAs for incident management and demonstrate how ysla-based SLA templates and SLAs can foster cross-client SLA re-usability.

Keywords

SLA Performance monitoring Cloud computing Re-usability 

References

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Shashank Rajamoni
    • 1
    Email author
  • Robert Engel
    • 1
  • Bryant Chen
    • 1
  • Heiko Ludwig
    • 1
  • Alexander Keller
    • 2
  1. 1.Almaden Research CenterIBM ResearchSan JoseUSA
  2. 2.IBM Global Technology ServicesChicagoUSA

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