Using Knowledge Management to Develop Superior Online Health Decision Support Solutions: The Case of Allergy Care

  • Nilmini Wickramasinghe
Part of the Healthcare Delivery in the Information Age book series (Healthcare Delivery Inform. Age)


Today, in healthcare, many online solutions are being designed and developed; however many of these fall short of delivering a superior care experience. The following investigates the benefits of incorporating a knowledge management (KM) perspective when designing and developing online solutions. Specifically, the paper focusses on the design and development of an online solution in the context of paediatric allergies, their initial diagnosis and ongoing follow-up monitoring and management. The solution is guided by KM principles and comprises a central knowledge base for allergy patients. This knowledge base is designed to be accessed by both healthcare providers and patients and their families to save reviewing time and enhance the flow of germane medical information/knowledge among allergy care providers.


Knowledge management (KM) Allergy Decision support solutions Knowledge base Paediatric allergies 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Nilmini Wickramasinghe
    • 1
    • 2
  1. 1.Epworth HealthCareRichmondAustralia
  2. 2.Swinburne University of TechnologyHawthornAustralia

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