Warehouse Design and Management
This chapter has discussed the warehouse design and fundamental responsibilities of management for distribution centres and warehouse operation, and the need for monitoring to identify potential performance failures and ensure efficient operation. The essential importance of communication and information in these processes has been emphasized, and the IT (information technology) utilized in these operations has been reviewed.
The objective of a design should be always to get the right technology and design to fulfil the given requirements. Whatever technology level is used, whether fairly basic or a robotic system or sophisticated automated system, an effective communication and information system, probably computer-based, should always be incorporated into the operational design.
Finally, the pressures on top-level management have been to minimize inventory and costs while improving customer service, but in a context of increased legislation regulating such aspects as safety, quality and environmental constraints. Developments that have allowed management to fulfil these requirements include IT and, where suitable, the use of robotics and high levels of automation.
KeywordsWarehouse design Warehouse management Information technology Data capture and transmission Warehouse information Customer service Service levels Cost-effectiveness Resource utilization Staffing levels Stock keeping units (SKUs) Storage and handling Unit loads ABC analysis
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