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Partnering with Patients for Change and Improvement: An Australian Perspective

  • Jeffrey BraithwaiteEmail author
  • Kate Churruca
  • Leanne Wells
  • Frances Rapport
  • Tony Lawson
  • Paula Arro
  • Jo Watson
Chapter
Part of the Organizational Behaviour in Healthcare book series (OBHC)

Abstract

Australia has had long-standing involvement in engaging with consumers, encouraging their participation in a multiplicity of ways, across policy, organizational, and service delivery levels. The Consumers Health Forum of Australia is at the forefront in coordinating activities and making progress. Gains have not been made across the board, and there is lack of a coordinated, national approach in part because Australia has a federated health system. Nevertheless, there are many initiatives under way, and research to support progress is increasingly compelling. Barriers to participation include institutional, attitudinal, social, and professional constraints, but there is also evidence of increased momentum for further involving consumers in healthcare. It is hard to see how progress could be arrested but we must be vigilant as further gains are not guaranteed.

Keywords

Consumer engagement Patient engagement Patient involvement Health services Planning Systems of care 

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Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Jeffrey Braithwaite
    • 1
    Email author
  • Kate Churruca
    • 1
  • Leanne Wells
    • 2
  • Frances Rapport
    • 1
  • Tony Lawson
    • 2
  • Paula Arro
    • 3
  • Jo Watson
    • 2
  1. 1.Centre for Healthcare Resilience and Implementation ScienceMacquarie UniversityNorth RydeAustralia
  2. 2.Consumers Health Forum of AustraliaDeakinAustralia
  3. 3.Brisbane North Primary Health Network (PHN)BrisbaneAustralia

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