Is Training the Answer? Assessing Learning Needs

  • William J. RothwellEmail author
  • Sandra L. Williams
  • Aileen G. Zaballero


Assessing needs is more difficult than ever, particularly as a plethora of haphazard information becomes readily available. Old information becomes obsolete; new knowledge, skills, and abilities emerge, and time continues to be scarce. Organizations must pursue quality information and abilities, often mistaken for compliance, by focusing on real efforts to improve the knowledge and skills of employees. But how can you identify training as the appropriate solution to a need? Training is one way of many to improve employee performance, so the work can be done more effectively or efficiently. This chapter focuses on assessing the learning needs to identify root causes of the performance problem and to determine if training is the best solution for addressing a business challenge.

References and Additional Resources

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Copyright information

© The Author(s) 2020

Authors and Affiliations

  • William J. Rothwell
    • 1
    Email author
  • Sandra L. Williams
    • 2
  • Aileen G. Zaballero
    • 3
  1. 1.The Pennsylvania State UniversityUniversity ParkUSA
  2. 2.Northeastern Illinois UniversityChicagoUSA
  3. 3.Rothwell & Associates, LLCState CollegeUSA

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