Methods to Achieve Consistency

  • William J. Rothwell
  • Sandra L. Williams
  • Aileen G. Zaballero


Every accredited training session, workshop, or course must be delivered to employees with an intent to solve a performance problem in the workplace. After the training course, employees must be competent in their new skills, knowledge, or attitude in order to perform at a high level of proficiency when back on the job. The experience of learners during the training sessions must assure that a performance change is achievable. Accredited training programs deliberately plan aspects of content and methods to both define successful learner completion and achieve lasting change.

References and Additional Resources

  1. Brown, A., & Green, T. D. (2016). The essentials of instructional design: Connecting fundamental principles with process and practice (3rd ed.). New York: Routledge.Google Scholar
  2. Chan, J. F. (2011). Designing and developing training programs. San Francisco, CA: Pfeiffer.Google Scholar
  3. Knowles, M. (1990). The adult learner (4th ed.). Houston, TX: Gulf Publishing.Google Scholar
  4. Morrison, G. R., Ross, S. M., Kalman, H. K., & Kemp, J. E. (2012). Designing effective instruction. Hoboken: Wiley.Google Scholar
  5. Rothwell, W. (2008). Adult learning basics. Alexandria, VA: ASTD.Google Scholar

Copyright information

© The Author(s) 2020

Authors and Affiliations

  • William J. Rothwell
    • 1
  • Sandra L. Williams
    • 2
  • Aileen G. Zaballero
    • 3
  1. 1.The Pennsylvania State UniversityUniversity ParkUSA
  2. 2.Northeastern Illinois UniversityChicagoUSA
  3. 3.Rothwell & Associates, LLCState CollegeUSA

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