Evaluation of an eParticipation Project Against eParticipation Success Factors

  • Hans-Dieter ZimmermannEmail author
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 947)


(e)Participation, as a characteristic of open government, is gaining more and more public attention recently. Therefore, it is important to be able to evaluate eParticipation projects against a sound framework to look into the projects’ impact on society. As several evaluation frameworks focus on quantitative measures only, such as cost-benefit analyses, only a very few provide qualitative measurements. In this paper, we evaluate a concrete eParticipation project from Switzerland, which has not been systematically evaluated before. As an evaluation framework, a list of 23 success factors, which has been developed based on extensive research, has been applied. The results are twofold: first, the evaluation process triggered a systematic ex-post reflection of the project; second, it was discerned that the used framework is highly useful and applicable for the evaluation of eParticipation projects; some suggestions for the further development of the framework are being discussed as well. Both results contribute to the body of knowledge in the area of eParticipation in general.


eParticipation Success factors Evaluation 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.FHS St. Gallen University of Applied SciencesSt. GallenSwitzerland

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