Usability Evaluation of Online Flight Reservation Systems

  • Zeeshan Haider MalikEmail author
  • Tayyab Munir
  • Mesan Ali
Conference paper
Part of the Lecture Notes in Networks and Systems book series (LNNS, volume 69)


Online flight reservation systems are the major source for booking flights in contemporary world. However, these systems lack consistency as well as a fixed UI pattern so a thorough usability evaluation was important. It has been investigated how users use flight booking systems and how long does it take to book a flight. Usability evaluation of state-of-the-art flight booking systems has been conducted. The findings indicate that existing systems still have a major room for improvement.


Usability evaluation Online flight reservation system Human-centric computing 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Zeeshan Haider Malik
    • 1
    Email author
  • Tayyab Munir
    • 1
  • Mesan Ali
    • 1
  1. 1.Forman Christian College (A Chartered University)LahorePakistan

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