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Contextual Analysis of Comments in B2C Facebook Fan Pages Based on the Levenshtein Algorithm

  • Danny Jácome
  • Freddy TapiaEmail author
  • Jorge Edison Lascano
  • Walter Fuertes
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 918)

Abstract

The present study proposes the implementation of an algorithm to determine the degree of reliability of Business to Consumer Facebook fan pages, to mitigate possible cheating, scams or fraud. We use data mining to filter information from comments expressed by online stores’ customers. The experiment determines a word dictionary to find matches using a Natural Language Processing technique. The main contribution of this research is the analysis of the context of online stores followers and customers that use Facebook as a business tool, this analysis is based on comments as opposed to the classic way of counting the number of likes. This analysis discards wrong and miswritten comments.

Keywords

Social networks Facebook Data mining Business to Consumer Levenshtein algorithm Natural Language Processing 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Danny Jácome
    • 1
  • Freddy Tapia
    • 1
    Email author
  • Jorge Edison Lascano
    • 1
  • Walter Fuertes
    • 1
  1. 1.Universidad de las Fuerzas Armadas ESPESangolquíEcuador

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