Enabling Co-creation in Product Design Processes Using 3D-Printing Processes

  • Michael MöhringEmail author
  • Rainer Schmidt
  • Barbara Keller
  • Jennifer Hamm
  • Sophie Scherzinger
  • Ann-Kristin Vorndran
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 342)


For a long time, geographical distances restricted competition, nowadays competition is global. Thus, companies must build up strategies to cope with this situation. Individualized products could help enterprises to retain customers and their market position due to a differentiated supply. In this research paper we discuss 3D-printing processes as enabler for Co-Creation in product design processes. It enables enterprises to react quickly to customer preferences and changing trends e.g., in design. Furthermore, 3D-Printing enables the integration of customers into product innovation processes. This ends up in Co-Creation and the emergence of related advantages (e.g., customer-centric products or production processes). However, operational processes when using 3D-printing processes for co-creation were not investigated in depth so far. But nevertheless, the improvement of manufacturing processes is important in BPM practice and research as well. Therefore, we address this gap in our paper.


BPM Production processes 3D printing Co-creation Customer integration 


  1. 1.
    Byrnes, N.: Why “America first” policies won’t keep China from industrial domination. MIT Technology Review. Accessed 31 May 2018
  2. 2.
    Baldwin, R., Lopez-Gonzalez, J.: Supply-chain trade: a portrait of global patterns and several testable hypotheses. World Econ. 38(11), 1682–1721 (2013)CrossRefGoogle Scholar
  3. 3.
    Wakoya, A.G., Bayiley, Y.T.: The effect of mass customization on competitive strategy. J. Manag. 3(1), 31–42 (2015)Google Scholar
  4. 4.
    Bogner, E., Löwenb, U., Frankea, J.: Systematic consideration of value chains with respect to the timing of individualization. Procedia CIRP 60, 368–373 (2017)CrossRefGoogle Scholar
  5. 5.
    Suri, R.: It’s About Time: The Competitive Advantage of Quick Response Manufacturing. CRC Press, Boca Raton (2016)Google Scholar
  6. 6.
    Audretsch, D.B., Lehmann, E.: The Seven Secrets of Germany: Economic Resilience in an Era of Global Turbulence. Oxford University Press, New York (2016)CrossRefGoogle Scholar
  7. 7.
    Conner, B.P., et al.: Making sense of 3-D printing: creating a map of additive manufacturing products and services. Addit. Manuf. 1–4, 64–76 (2014)CrossRefGoogle Scholar
  8. 8.
    Anderson, C.: Makers: The New Industrial Revolution. Cornerstone Digital, New York (2012)Google Scholar
  9. 9.
    Basiliere, P.: ‘3D-Printing changes Business Models’Google Scholar
  10. 10.
    Müller, A., Karevska, S.: Global 3D Printing Report 2016. Ernst & Young, Mannheim (2016)Google Scholar
  11. 11.
    Ihl, C., Piller, F.: 3D printing as driver of localized manufacturing: expected benefits from producer and consumer perspectives. In: Ferdinand, J.-P., Petschow, U., Dickel, S. (eds.) The Decentralized and Networked Future of Value Creation. PI, pp. 179–204. Springer, Cham (2016). Scholar
  12. 12.
    Rayna, T., Striukova, L., Darlington, J.: Co-creation and user innovation: the role of online 3D printing platforms. J. Eng. Technol. Manag. 37, 90–102 (2015)CrossRefGoogle Scholar
  13. 13.
    Chesbrough, H.: Managing open innovation. Res.-Technol. Manag. 47(1), 23–26 (2004)Google Scholar
  14. 14.
    Rayna, T., Striukova, L.: The impact of 3D printing technologies on business model innovation. In: Benghozi, P., Krob, D., Lonjon, A., Panetto, H. (eds.) Digital Enterprise Design & Management. Advances in Intelligent Systems and Computing, vol. 261, pp. 119–132. Springer, Cham (2014). Scholar
  15. 15.
    Rengier, F., et al.: 3D printing based on imaging data: review of medical applications. Int. J. Comput. Assist. Radiol. Surg. 5(4), 335–341 (2010)CrossRefGoogle Scholar
  16. 16.
    Estruch, A., Heredia Álvaro, J.A.: Event-driven manufacturing process management approach. In: Barros, A., Gal, A., Kindler, E. (eds.) BPM 2012. LNCS, vol. 7481, pp. 120–133. Springer, Heidelberg (2012). Scholar
  17. 17.
    Hongjun, L., Nan, L.: Process improvement model and it’s application for manufacturing industry based on the BPM-ERP integrated framework. In: Dai, M. (ed.) ICCIC 2011, Part I. CCIS, vol. 231, pp. 533–542. Springer, Heidelberg (2011). Scholar
  18. 18.
    Barber, K.D., Dewhurst, F.W., Burns, R., Rogers, J.B.B.: Business-process modelling and simulation for manufacturing management: a practical way forward. Bus. Process Manag. J. 9(4), 527–542 (2003)CrossRefGoogle Scholar
  19. 19.
    Scheer, A.-W., Boczanski, M., Muth, M., Schmitz, W.-G., Segelbacher, U.: Prozessorientiertes Product Lifecycle Management. Springer, Heidelberg (2005)Google Scholar
  20. 20.
    The Editors: Obama’s 2013 State of the Union Speech: Full Text. The Atlantic, 12 February 2013Google Scholar
  21. 21.
    Atzeni, E., Salmi, A.: Economics of additive manufacturing for end-usable metal parts. Int. J. Adv. Manuf. Technol. 62(9–12), 1147–1155 (2012)CrossRefGoogle Scholar
  22. 22.
    Ulrich, K.T.: Product Design and Development. Tata McGraw-Hill Education, New York (2003)Google Scholar
  23. 23.
    Kambil, A., Friesen, G.B., Sundaram, A.: Co-creation: a new source of value. Outlook Mag. 3(2), 23–29 (1999)Google Scholar
  24. 24.
    Benkler, Y.: The Wealth of Networks : How Social Production Transforms Markets and Freedom. Yale University Press, London (2006)Google Scholar
  25. 25.
    van der Aalst, W.M.P., Rosa, M.L., Santoro, F.M.: Business process management. Bus. Inf. Syst. Eng. 58(1), 1–6 (2016)CrossRefGoogle Scholar
  26. 26.
    O’Hern, M.S., Rindfleisch, A.: Customer co-creation. Rev. Mark. Res. 6, 84–106 (2010)CrossRefGoogle Scholar
  27. 27.
    Laudon, K.C.: Managing Information Systems: Managing the Digital Firm, 13th edn. Prentice Hall (2013)Google Scholar
  28. 28.
    Chesbrough, H., Spohrer, J.: A research manifesto for services science. Commun. ACM 49(7), 35–40 (2006)CrossRefGoogle Scholar
  29. 29.
    Harrison-Broninski, K.: Human interactions: the heart and soul of business process management: how people really work and how they can be helped to work better (2005)Google Scholar
  30. 30.
    Möhring, M., et al.: Using smart edge devices to integrate consumers into digitized processes: the case of amazon dash-button. In: Business Process Management Workshops, pp. 374–383 (2017)CrossRefGoogle Scholar
  31. 31.
    Webster, J., Watson, R.T.: Analyzing the past to prepare for the future: writing A. MIS Q. 26(2), 494–508 (2002)Google Scholar
  32. 32.
    Seethamraju, R., Marjanovic, O.: Role of process knowledge in business process improvement methodology: a case study. Bus. Process Manag. J. 15(6), 920–936 (2009)CrossRefGoogle Scholar
  33. 33.
    ‘Business Case BPM WP’. Oracle WhitepaperGoogle Scholar
  34. 34.
    Schmidt, R., Möhring, M., Keller, B.: Customer relationship management in a public cloud environment–key influencing factors for european enterprises. In: Proceedings of the 50th Hawaii International Conference on System Sciences, pp. 4241–4250 (2017)Google Scholar
  35. 35.
    Scheer, A.W., Brabänder, E.: The process of business process management. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management 2. International Handbooks on Information Systems, pp. 239–265. Springer, Heidelberg (2010). Scholar
  36. 36.
    Zairi, M.: Business process management: a boundaryless approach to modern competitiveness. Bus. Process Manag. J. 3(1), 64–80 (1997)CrossRefGoogle Scholar
  37. 37.
    Nowak, A., Leymann, F., Schumm, D., Wetzstein, B.: An architecture and methodology for a four-phased approach to green business process reengineering. In: Kranzlmüller, D., Toja, A.M. (eds.) ICT-GLOW 2011. LNCS, vol. 6868, pp. 150–164. Springer, Heidelberg (2011). Scholar
  38. 38.
    Parasuraman, A., Grewal, D., Krishnan, R.: Marketing Research. Cengage Learning, Boston (2006)Google Scholar
  39. 39.
    Recker, J.: Scientific Research in Information Systems: A Beginner’s Guide. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  40. 40.
    LimeSurvey - the free and open source survey software tool !, 24 April 2011. Accessed 23 Nov 2014
  41. 41.
    Likert, R.: A technique for the measurement of attitudes. Arch. Psychol. 140, 5–55 (1932)Google Scholar
  42. 42.
    Wong, K.K.-K.: Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Mark. Bull. 24, 1–32 (2013)Google Scholar
  43. 43.
    Hooper, D., Coughlan, J., Mullen, M.: Structural equation modelling: guidelines for determining model fit. Electr. J. Bus. Res. Methods 6, 53–60 (2008)Google Scholar
  44. 44.
    Ringle, C.M., Wende, S., Will, A.: SmartPLS 2.0 (beta), Hamburg, Germany (2005)Google Scholar
  45. 45.
    Urbach, N., Ahlemann, F.: Structural equation modeling in information systems research using partial least squares. JITTA J. Inf. Technol. Theory Appl. 11(2), 5 (2010)Google Scholar
  46. 46.
    Münstermann, B., Eckhardt, A., Weitzel, T.: The performance impact of business process standardization: an empirical evaluation of the recruitment process. Bus. Process Manag. J. 16(1), 29–56 (2010)CrossRefGoogle Scholar
  47. 47.
    Schmidt, R., Möhring, M., Härting, R.-C., Reichstein, C., Neumaier, P., Jozinović, P.: Industry 4.0 - potentials for creating smart products: empirical research results. In: Abramowicz, W. (ed.) BIS 2015. LNBIP, vol. 208, pp. 16–27. Springer, Cham (2015). Scholar
  48. 48.
    Chin, W.W.: The partial least squares approach to structural equation modeling. Mod. Methods Bus. Res. 295(2), 295–336 (1998)Google Scholar
  49. 49.
    Lapalme, J., Gerber, A., Van der Merwe, A., Zachman, J., De Vries, M., Hinkelmann, K.: Exploring the future of enterprise architecture: a Zachman perspective. Comput. Ind. 79, 103–113 (2016)CrossRefGoogle Scholar
  50. 50.
    Lahrmann, G., Marx, F., Winter, R., Wortmann, F.: Business intelligence maturity: development and evaluation of a theoretical model. In: 2011 44th Hawaii International Conference on System Sciences (HICSS), pp. 1–10 (2011)Google Scholar
  51. 51.
    Hevner, A., Chatterjee, S.: Design science research in information systems. In: Design Research in Information Systems. Integrated Series in Information Systems, vol. 22, pp. 9–22. Springer, Boston (2010). Scholar
  52. 52.
    Möhring, M., Keller, B., Schmidt, R., Rippin, A.L., Schulz, J., Brückner, K.: Empirical insights in the current development of smart contracts. In: Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS), AIS, Yokohama, Japan (2018)Google Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Michael Möhring
    • 1
    Email author
  • Rainer Schmidt
    • 1
  • Barbara Keller
    • 1
  • Jennifer Hamm
    • 2
  • Sophie Scherzinger
    • 2
  • Ann-Kristin Vorndran
    • 2
  1. 1.Munich University of Applied SciencesMunichGermany
  2. 2.University of Applied Sciences Würzburg-SchweinfurtWürzburgGermany

Personalised recommendations