Analysis of Emergency Room Episodes Duration Through Process Mining

  • Eric RojasEmail author
  • Andres Cifuentes
  • Andrea Burattin
  • Jorge Munoz-Gama
  • Marcos Sepúlveda
  • Daniel Capurro
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 342)


This study presents the proposal of a performance analysis method for ER Processes through Process Mining. This method helps to determine which activities, sub-processes, interactions and characteristics of episodes explain why the process has long episode duration, besides providing decision makers with additional information that will help to decrease waiting times, reduce patient congestion and increment quality of provided care. By applying the exposed method to a case study, it was discovered that when a loop is formed between the Examination and Treatment sub-processes, the episode duration lengthens. Moreover, the relationship between case severity and the number of repetitions of the Examination-Treatment loop was also studied. As the case severity increases, the number of repetitions increases as well.


Process mining Healthcare Emergency Room 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Eric Rojas
    • 1
    • 2
    Email author
  • Andres Cifuentes
    • 1
  • Andrea Burattin
    • 3
  • Jorge Munoz-Gama
    • 1
  • Marcos Sepúlveda
    • 1
  • Daniel Capurro
    • 2
  1. 1.Department of Computer Science, School of EngineeringPontificia Universidad Católica de ChileSantiagoChile
  2. 2.Department of Internal Medicine, School of MedicinePontificia Universidad Católica de ChileSantiagoChile
  3. 3.Technical University of DenmarkKgs. LyngbyDenmark

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