Skip to main content

The Role of Designers in the Development and Communication of New Technology

  • Chapter
  • First Online:
Perspectives on Human-Computer Interaction Research with Older People

Part of the book series: Human–Computer Interaction Series ((HCIS))

Abstract

People who experience a loss of physical abilities due to an ageing body are still capable of using, learning, and interacting with information and communications technology (ICT) and being part of the digitalization of society. The following chapter will enlighten the role of design for facilitating the support of and interest in using various kinds of technology. Design and communication are in many ways effected by stereotypical attitudes towards an older target group. In addition, the attitudes often lack conscious awareness among designers of ICT. However, they affect the user´s experience of the technology and the self-image in relation to technology usage. It might not be age that hinders people from taking part in and using new technology. How technology is designed, communicated, and marketed play an important role too. Therefore, we recommend more awareness and responsibility among designers.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 109.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 139.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  • Aesaert K, van Braak J (2015) Gender and socio-economic related differences in performance based ICT competences. Comput Educ 84:8–25

    Article  Google Scholar 

  • Blessing L, Chakrabarti A (2009) DRM, a Design Research Methodology. Springer Verlag

    Google Scholar 

  • Broady T, Chan A, Caputi P (2010) Comparison of older and younger adults’ attitudes towards and abilities with computers: implications for training and learning. Br J Edu Technol 41(3):473–485. https://doi.org/10.1111/j.1467-8535.2008.00914.x

    Article  Google Scholar 

  • Brown A, Draper P (2003) Accommodative speech and terms of endearment: elements of a language mode often experienced by older adults. J Adv Nurs 41(1):15–21. https://doi.org/10.1046/j.1365-2648.2003.02500.x

    Article  Google Scholar 

  • Crilly N, Maier A, Clarkson PJ (2008) Representing artefacts as media: modelling the relationship between designer intent and consumer experience. Int J Des 2(3):15–27

    Google Scholar 

  • Cuddy AJC, Norton MI, Fiske ST (2005) This old stereotype: the pervasiveness and persistence of the elderly stereotype. J Soc Issues 61(2):265–283

    Article  Google Scholar 

  • DeFalco A (2009) Uncanny subjects. Columbus: The Ohio Univeristy Press

    Google Scholar 

  • Durick J, Robertson T, Brereton M et al (2013) Dispelling ageing myths in technology design. In: Proceedings of the 25th Australian computer-human interaction conference: augmentation, application, innovation, collaboration, pp 467–476

    Google Scholar 

  • Dyck JL, Smither JA (1994) Age differences in computer anxiety: the role of computer experience, gender and education. J Educ Comput Res 10(3):239–248

    Article  Google Scholar 

  • Eliassen AH (2016) Power relations and health care communication in older adulthood: educating recipients and providers. Gerontologist 56(6):990–996. https://doi.org/10.1093/geront/gnv095

    Article  Google Scholar 

  • För digitalisering i tiden. SOU 2016:89—Regeringen.se (with a summary in English).

    Google Scholar 

  • Goffman E (1959) The presentation of self in everyday life. OpenLibrary.org

  • Kelly CL, Charness N (1995) Issues in training older adults to use computers. Behav Inf Technol 14(2):107–120

    Article  Google Scholar 

  • Kubeck JE, Miller-Albrecht SA, Murphy MD (1999) Finding information on the World Wide Web: exploring older adult’s exploration. Educ Gerontechnology 25:167–183

    Article  Google Scholar 

  • Longhurst B, Smithe G, Bagnall G et al (2017) Introducing cultural studies. Routledge, London

    Google Scholar 

  • Mead SE, Sit RA, Rogers WA et al (2000) Influences of general computer experience and age on library database search performance. Behav Inf Technol 19(2):107–123

    Article  Google Scholar 

  • Nikou S (2015) Mobile technology and forgotten consumers: the young-elderly. Int J Consum Stud 39(14):294–304

    Article  Google Scholar 

  • Östlund B (1999) Images, users, practices—senior citizens entering the IT-society. KFB-Rapport 1999:9

    Google Scholar 

  • Oudshoorn N, Neven L, Stienstra M (2016) How diversity gets lost: age and gender in design practices of information and communication technologies. J Women Aging 28(2):170–185

    Article  Google Scholar 

  • Oyserman D (2015) Culture as situated cognition. In: Scott RA, Kosslyn SM (eds) Emerging trends in the social and behavioral science. https://doi.org/10.1002/9781118900772.etrds0067

  • Righi V, Sayago S, Blat J (2012) Older people’s use of social network sites while participating in local online communities from an ethnographical perspective. In: CIRN 2012 Community informatics conference: ideals meet reality

    Google Scholar 

  • Sayago S, Rosales A, Righi V, Ferreira SM, Coleman GW, Blat J (2016) On the conceptualization, design, and evaluation of appealing, meaningful, and playable digital games for older people. Games Cult 11(1–2):53–80

    Article  Google Scholar 

  • Sjölinder M, Höök K, Nilsson L-G (2003) The effect of age-related cognitive differences, task complexity and prior internet experience in the use of an on-line grocery shop. Spat Cogn Comput 3(1):61–84

    Article  Google Scholar 

  • Turkle S (2011) Life on screen. Identity in the age of internet. Simon & Shuster Paperbacks, New York

    Google Scholar 

  • Weerakkody V, Dwivedi Y, El-Haddadeh R et al (2012) Conceptualizing e-inclusion in Europe: an explanatory study. Inf Syst Manag 29:205–320

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Yvonne Eriksson .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Eriksson, Y., Sjölinder, M. (2019). The Role of Designers in the Development and Communication of New Technology. In: Sayago, S. (eds) Perspectives on Human-Computer Interaction Research with Older People. Human–Computer Interaction Series. Springer, Cham. https://doi.org/10.1007/978-3-030-06076-3_3

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-06076-3_3

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-06075-6

  • Online ISBN: 978-3-030-06076-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics