Interview Results: The Design Reviewer as Therapist
This chapter discusses how design reviewers act as therapists throughout the design review process. In the role of therapist, the design reviewer focuses on managing interpersonal stresses regarding sensible responses to participants’ emotional challenges in design review, such as anger, frustration, fear, mistrust, and distress. When and how reviewers can use techniques of listening, comforting, consoling, understanding, storytelling, conversation, and positive reinforcement is discussed.
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