From Face-to-Face Teaching to Online Tutoring: Challenges, Solutions and Perspectives

  • Iryna SekretEmail author
  • Soner Durmus
  • Melih Derya Gurer
  • Orhan Curaoglu
Part of the Critical Studies of Education book series (CSOE, volume 10)


The chapter reports on the results of the case study related to the implementation of online tutoring in one of the state universities in Turkey. The research is a qualitative study based on the free interview of the focus group of online tutors and ICT experts on their experiences and problems they faced during their first year of online tutoring to the university students. The problems identified were grouped in four clusters (a) technical, (b) managerial, (c) instructional and (d) psychological. Based on the findings, a complex of solutions have been suggested and being implemented into practice in order to enhance the quality of online tutoring in the framework of the formal university education. The main purpose of the enhancements is to raise the online tutors’ competences in ICT tools for online tutoring purposes and to reformat their teaching experience from the face-to-face mode of teaching to the specifics of online tutoring and communication mediated by appropriate ICT tools. Considering the results of the study, we developed an outline of skills and competences required for an online tutor and formulated principles of effective online tutoring. The results of the case study imply that the online tutor’s competences should include the areas of the pedagogy and methodology of online tutoring, strategies of online instruction and managing appropriate ICT tools.


Online tutoring Higher education Face-to-Face teaching ICT tools Online tutor’s competences 



The research leading to these results has received, within the framework of the IRNet project, funding from the People Programme (Marie Curie Actions) of the European Union’s Seventh Framework Programme FP7/2007-2013/under REA grant agreement No. PIRSES-GA-2013-612536.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Iryna Sekret
    • 1
    Email author
  • Soner Durmus
    • 2
  • Melih Derya Gurer
    • 2
  • Orhan Curaoglu
    • 2
  1. 1.School of Foreign LanguagesAbant Izzet Baysal UniversityBoluTurkey
  2. 2.Faculty of EducationAbant Izzet Baysal UniversityBoluTurkey

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