A Hypergraph-Based Modeling Approach for Service Systems

  • Mahei Manhai Li
  • Christoph Peters
  • Jan Marco Leimeister
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)


Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system, while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.


Service systems Service system graphs Modeling Service modeling Service system modeling Service systems engineering Hypergraph 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Mahei Manhai Li
    • 1
  • Christoph Peters
    • 1
    • 2
  • Jan Marco Leimeister
    • 1
    • 2
  1. 1.Information Systems, Research Centre for IS Design (ITeG)University of KasselKasselGermany
  2. 2.Institute for Information Management, University of St.GallenSt. GallenSwitzerland

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