Advertisement

Smart Tourism Destination in Smart Cities Paradigm: A Model for Antalya

  • Gözdegül BaşerEmail author
  • Oğuz Doğan
  • Fadi Al-Turjman
Chapter
Part of the Transactions on Computational Science and Computational Intelligence book series (TRACOSCI)

Abstract

Smart tourism destination (STD) concept has taken serious attention as a result of the smart city initiatives. Technology connects all organizations, entities, activities, and elements. Tourism is a multidimensional service system covering different actors and organizations. When a tourism destination gets smarter, the tourists’ needs and demands are expected to be fulfilled more efficiently to create a better tourist experience. This paper aims to examine the content of smart tourism destination and its link with smart city addressing a model for Antalya as a candidate for a smart tourism destination.

Keywords

Smart tourism destination Smart city Digital tourism Antalya 

References

  1. 1.
    Buhalis, D., & Amaranggana, A. (2014). Smart tourism destinations. In Information and Communication Technologies in Tourism 2014. Proceedings of the International Coonference in Dublin Ireland, January, 21–24, (pp. 553–564).Google Scholar
  2. 2.
    Sadr, S. M. H. (2013). The role of ICT in tourism industry on economic growth: Case study of Iran. European Journal of Business and Management, 5(17), 159–165.Google Scholar
  3. 3.
    Wahab, S., & Cooper, C. (Eds.). (2001). Tourism in the age of globalisation. Routledge.Google Scholar
  4. 4.
    Putra, F. K. K., Saepudin, P., Adriansyah, E., & Adrian, I. G. A. W. (2018). Digital tourism: A content analysis of West Java tourism websites. Journal of Indonesian Tourism and Development Studies, 6(2), 73–84.CrossRefGoogle Scholar
  5. 5.
    Boes, K., Buhalis, D., & Inversini, A. (2016). Smart tourism destinations: Ecosystems for tourism destination competitiveness. International Journal of Tourism Cities., 2, 108. https://doi.org/10.1108/IJTC-12-2015-0032.CrossRefGoogle Scholar
  6. 6.
    da Costa Liberato, P. M., Alén-González, E., & de Azevedo Liberato, D. F. V. (2018). Digital technology in a smart tourist destination: The case of porto. Journal of Urban Technology, 25(1), 75–97.CrossRefGoogle Scholar
  7. 7.
    Hollands, R. G. (2015). Critical interventions into the corporate smart city. Cambridge Journal of Regions, Economy and Society, 8(1), 61–77.CrossRefGoogle Scholar
  8. 8.
    Meijer, A., & Bolívar, M. P. R. (2016). Governing the smart city: A review of the literature on smart urban governance. International Review of Administrative Sciences, 82(2), 392–408.CrossRefGoogle Scholar
  9. 9.
    Townsend, A. M. (2013). Smart cities: Big data, civic hackers, and the quest for a new utopia. WW Norton & Company.Google Scholar
  10. 10.
    Caragliu, A., Del Bo, C., & Nijkamp, P. (2011). Smart cities in Europe. Journal of urban technology, 18(2), 65–82.CrossRefGoogle Scholar
  11. 11.
    Gretzel, U., Werthner, H., Koo, C., & Lamsfus, C. (2015). Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior, 50, 558–563.CrossRefGoogle Scholar
  12. 12.
    Vicini, S., Bellini, S., & Sanna, A. (2012, May). How to co-create internet of things-enabled services for smarter cities. In The First International Conference on Smart Systems, Devices and Technologies (pp. 55–61).Google Scholar
  13. 13.
    Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25, 179. https://doi.org/10.1007/s12525-015-0196-8.CrossRefGoogle Scholar
  14. 14.
  15. 15.
    Komninos, N. (2013). Intelligent cities: innovation, knowledge systems and digital spaces. Routledge.Google Scholar
  16. 16.
    SmartSantander, (2018) Future Internet Research and Experimentation. [Online]. Available: http://www.smartsantander.eu/.
  17. 17.
    Al-Turjman, F., Ever, E., & Zahmatkesh, H. (2018). Small cells in the forthcoming 5G/IoT: traffic modelling and deployment overview. IEEE Communication Surveys and Tutorials. https://doi.org/10.1109/COMST.2018.2864779.
  18. 18.
    Al-Turjman, F. (2017). Information-centric framework for the internet of things (IoT): traffic Modelling & Optimization. Elsevier Future Generation Computer Systems, 80(1), 63–75.Google Scholar
  19. 19.
    Alabady, S., & Al-Turjman, F. (2018). Low complexity parity check code for futuristic wireless networks applications. IEEE Access Journal, 6(1), 18398–18407.CrossRefGoogle Scholar
  20. 20.
    Al-Turjman, F. (2017). Mobile couriers’ selection for the smart-grid in smart cities’ pervasive sensing. Elsevier Future Generation Computer Systems, 82(1), 327–341.Google Scholar
  21. 21.
    Al-Turjman, F. (2017). Energy–aware data delivery framework for safety-oriented mobile IoT. IEEE Sensors Journal, 18(1), 470–478.CrossRefGoogle Scholar
  22. 22.
    Al-Turjman, F. (2017). A cognitive routing protocol for bio-inspired networking in the Internet of Nano-Things (IoNT). Springer Mobile Networks and Applications. https://doi.org/10.1007/s11036-017-0940-8.
  23. 23.
    Al-Turjman, F. (2018). QoS–aware data delivery framework for safety-inspired multimedia in integrated vehicular-IoT. Elsevier Computer Communications Journal, 121, 33–43.CrossRefGoogle Scholar
  24. 24.
    Al-Turjman, F. (2018). Fog-based caching in software-defined information-centric networks. Elsevier Computers & Electrical Engineering Journal, 69(1), 54–67.CrossRefGoogle Scholar
  25. 25.
    Al-Turjman, F. (2018). Modelling Green Femtocells in Smart-grids. Springer Mobile Networks and Applications, 23(4), 940–955.CrossRefGoogle Scholar
  26. 26.
    Benyon, D., Quigley, A., O’Keefe, B., & Riva, G. (2014). The presence and digital tourism. AI & SOCIETY, 29, 521–529.CrossRefGoogle Scholar
  27. 27.
    Lopez de Avila, A. (2015, February). Smart destinations: XXI century tourism. In ENTER2015 conference on information and communication technologies in tourism, Lugano, Switzerland.Google Scholar
  28. 28.
    Neuts, B., Romao, J., Nijkamp, P., & van Leeuwen, E. (2013). Digital destinations in the tourist sector: A path model for the impact of e-services on tourist expenditures in Amsterdam. Letters in Spatial and Resource Sciences, 6(2), 71–80.CrossRefGoogle Scholar
  29. 29.
    Pitoska, E. (2013). E-tourism: The use of internet and information and communication technologies in tourism: The case of hotel units in peripheral areas.Google Scholar
  30. 30.
    Baggio, R., & Del Chiappa, G. (2014). Real and virtual relationships in tourism digital ecosystems. Information Technology and Tourism., 14, 3. https://doi.org/10.1007/s40558-013-0001-5.CrossRefGoogle Scholar
  31. 31.
    Jacobsen, J. K. S., & Munar, A. M. (2012). Tourist information search and destination choice in a digital age. Tourism Management Perspectives, 1, 39–47.CrossRefGoogle Scholar
  32. 32.
    Baron, G. (2013). Smartness’ from the bottom up: A few insights into the Amsterdam smart city programme. Metering International, 3, 98–101.Google Scholar
  33. 33.
    Wang, X., Li, X. R., Zhen, F., & Zhang, J. H. (2016). How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach. Tourism Management. https://doi.org/10.1016/j.tourman.2015.12.003.CrossRefGoogle Scholar
  34. 34.
    Wieland, H., Polese, F., Vargo, S. L., & Lusch, R. F. (2012). Toward a service (eco) systems perspective on value creation. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 3(3), 12–25.Google Scholar
  35. 35.
    Mansson, M. (2011). Mediatized tourism. Annals of Tourism Research, 38(4), 1634–1652.CrossRefGoogle Scholar
  36. 36.
    Chang, G., & Caneday, L. (2011). Web-based GIS in tourism information search: Perceptions, tasks, and trip attributes. Tourism Management, 32(6), 1435–1437.CrossRefGoogle Scholar
  37. 37.
    Khan, A. A., Rehmani, M. H., & Reisslein, M. (2017). Requirements, design challenges, and review of routing and MAC protocols for CR-based smart grid systems. IEEE Communications Magazine, 55(5), 206–215.CrossRefGoogle Scholar
  38. 38.
    Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism Management, 21(1), 97–116.CrossRefGoogle Scholar
  39. 39.
    Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising technology enhanced destination experiences. Journal of Destination Marketing & Management, 1(1–2), 36–46.CrossRefGoogle Scholar
  40. 40.
    Acar, E. (2017). Turizmde yeni trendler-dijital turizm ve inovasyon. In III. Turizm Şurası (pp. 116–126).Google Scholar
  41. 41.
    Li, H., & Suomi, R. (2008). Internet adoption in tourism industry in China. In Towards sustainable society on ubiquitous networks (pp. 197–208). Boston: Springer.CrossRefGoogle Scholar
  42. 42.
    Gelter, H. (2017). Digital tourism – An analysis of digital trends in tourism and customer digital mobile behaviour.Google Scholar
  43. 43.
    Mingjun, W., Zhen, Y., Wei, Z., Xishang, D., Xiaofei, Y., Chenggang, S., Xuhong L, Fang W, & Jinghai, H. (2012, October). A research on experimental system for Internet of things major and application project. In System Science, Engineering Design and Manufacturing Informatization (ICSEM), 2012 3rd International Conference on (Vol. 1, pp. 261–263). IEEE.Google Scholar
  44. 44.
    Fuentetaja, I. G., Simon, I. Z., Aranzabal, A. R., Ariza, M. P., Lamsfus, C., & Alzua-Sorzabal, A. (2013). An analysis of mobile applications classification related to tourism destinations. In Information and Communication Technologies in Tourism 2014 (pp. 31–44). Cham: Springer.CrossRefGoogle Scholar
  45. 45.
    Guo, Y., Liu, H., & Chai, Y. (2014). The embedding convergence of smart cities and tourism internet of things in China: An advance perspective. Advances in Hospitality and Tourism Research (AHTR), 2(1), 54–69.Google Scholar
  46. 46.
    Want, R., Schilit, B. N., & Jenson, S. (2015). Enabling the internet of things. Computer, 48(1), 28–35.CrossRefGoogle Scholar
  47. 47.
    Köker, N. E., & Göztaş, A. (2010). Digitalization of the cities: An analysis of city municipality web sites as a part of city brand. Journal of Yasar University, 20(5), 3331–3347.Google Scholar
  48. 48.
    Expedia. (2017). Multi-National Travel Trends Connecting the Digital Dots: The Motivations and Mindset of Online Travelers. Retrieved from http://www.societyofpatriots.com/assets/files/Research/Multi-National_Travel_Trends_2017.pdf.
  49. 49.
    Carter, E. (2017). Social Media, Mobile, and Travel: Like, Tweet, and Share Your Way Across the Globe. Retrieved from https://www.webpagefx.com/blog/social-media/social-media-mobile-travel/.
  50. 50.
    Adukaite, A., Reimann, A. M., Marchiori, E., & Cantoni, L. (2013). Hotel mobile apps. The case of 4 and 5 star hotels in European German-speaking countries. In Information and communication technologies in tourism 2014 (pp. 45–57). Cham: Springer.CrossRefGoogle Scholar
  51. 51.
  52. 52.
    Kim, D.-Y., Park, J., & Morrison, A. M. (2008). A model of traveller acceptance of mobile technology. International Journal of Tourism Research, 10, 393–407.CrossRefGoogle Scholar
  53. 53.
    Kwon, J. M., Bae, J., & Blum, S. C. (2013). Mobile applications in the hospitality industry. Journal of Hospitality and Tourism Technology, 4(1), 81–92.CrossRefGoogle Scholar
  54. 54.
    Feinstein, E. (2016). How Mobile Payments Revolutionized the Travel and Hospitality Industry. Retrieved from https://mobilemarketingwatch.com/how-mobile-payments-revolutionized-the-travel-and-hospitality-industry-68103/.
  55. 55.
    Sorrells, M. (2018). What travel marketers need to know for digital engagement. Retrieved from https://www.phocuswire.com/Bing-Phocuswright-digital-travel-marketing-study.
  56. 56.
    Hutchinson, A. (2018). 5 Digital Trends to Watch in Hospitality Marketing [Infographic]. Retrieved from https://www.socialmediatoday.com/news/5-digital-trends-to-watch-in-hospitality-marketing-infographic/520225/.
  57. 57.
    Lee, K., Lee, H. R., & Ham, S. (2013). The effects of presence induced by smartphone applications on tourism: Application to cultural heritage attractions. In Information and communication technologies in tourism 2014 (pp. 59–72). Cham: Springer.CrossRefGoogle Scholar
  58. 58.
    Koo, C., Shin, S., Kim, K., Kim, C., & Chung, N. (2013). Association for Information Systems AIS Electronic Library (AISeL) smart tourism of the Korea: A case study. Pacific Asia Conference on Information Systems (PACIS). Retrieved from https://pdfs.semanticscholar.org/8074/446789aca29337218ffa0b6e822b3280ab00.pdf
  59. 59.
    Dickinson, J. E., Ghali, K., Cherrett, T., Speed, C., Davies, N., & Norgate, S. (2014). Tourism and the smartphone app: Capabilities, emerging practice, and scope in the travel domain. Current Issues in Tourism, 17(1), 84–101.CrossRefGoogle Scholar
  60. 60.
    Oliveira, T., Thomas, M., Baptista, G., & Campos, F. (2016). Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology. Computers in Human Behavior, 61, 404–414.CrossRefGoogle Scholar
  61. 61.
    Peng, R., Xiong, L., & Yang, Z. (2012). Exploring tourist adoption of tourism mobile payment: An empirical analysis. Journal of Theoretical and Applied Electronic Commerce Research, 7(1), 21–33.CrossRefGoogle Scholar
  62. 62.
    Kounavis, C. D., Kasimati, A. E., & Zamani, E. D. (2012). Enhancing the tourism experience through mobile augmented reality: Challenges and prospects. International Journal of Engineering Business Management, 4, 1–6.CrossRefGoogle Scholar
  63. 63.
    Fritz, F., Susperregui, A., & Linaza, L. T. (2005). Enhancing cultural tourism experiences with augmented reality technologies. The 6th International Symposium on Virtual Reality, Archaeology and Cultural Heritage VAST.Google Scholar
  64. 64.
    Goh, D. H., Lee, C. S., Ang, R. P., & Lee, C. K. (2010). Determining services for the mobile tourist. The Journal of Computer Information Systems, 51(1), 31–40.Google Scholar
  65. 65.
    Han, D.-I., Jung, T., & Gibson, A. (2013). Dublin AR: Implementing augmented reality in tourism. In Information and Communication Technologies in Tourism 2014 (pp. 511–523). Springer.Google Scholar
  66. 66.
    Mitola, J., & Maguire, G. Q. (1999). Cognitive radio: Making software radios more personal. IEEE Personal Communications, 6(4), 13–18.CrossRefGoogle Scholar
  67. 67.
    Thomas, R. W., Friend, D. H., DaSilva, L. A., & MacKenzie, A. B. (2006). Cognitive networks: Adaptation and learning to achieve end-to-end performance objectives. IEEE Communications Magazine, 44(12), 51–57.CrossRefGoogle Scholar
  68. 68.
    Förster, A. & Murphy, A. L. (2007). FROMS: Feedback routing for optimizing multiple sinks in WSN with reinforcement learning. In Proc. 3rd Int. Conf. Intelligent Sensors, Sensor Netw. Inf. Process. (ISSNIP).Google Scholar
  69. 69.
    Di, M. & Joo, E. (2007). A survey of machine learning in wireless sensor networks. In Proc. 6th Int. Conf. Inf., Commun. Signal Process.Google Scholar
  70. 70.
    Perera, C., Zaslavsky, A., Christen, P., & Georgakopoulos, D. (2013). Context aware computing for the Internet of Things: A survey. IEEE Communication Surveys and Tutorials, 99, 1–41.Google Scholar
  71. 71.
    Simón, F. J. G., Narangajavana, Y., & Marques, D. P. (2004). Carrying capacity in the tourism industry: A case study of Hengistbury Head. Tourism Management, 25(2), 275–283.CrossRefGoogle Scholar
  72. 72.
    Dergi, G. M. (2018). Antalya'daki belgeli tesis sayısı 805'e, yatak sayısı 590 bin'e ulaştı. https://www.gmdergi.com/arastirma-haberleri/antalyadaki-belgeli-tesis-sayisi-805e-yatak-sayisi-590-bine-ulasti/. Accessed 27 Jan 2019.
  73. 73.
    Çelik, P., & Topsakal, Y. (2017). Akıllı Turizm Destinasyonları: Antalya Destinasyonunun Akıllı Turizm Uygulamalarının İncelenmesi. Seyahat ve Otel İşletmeciliği Dergisi, 14(3), 149–166.CrossRefGoogle Scholar
  74. 74.
    Soteriades, M. (2012). Tourism destination marketing: approaches improving effectiveness and efficiency. Journal of Hospitality and Tourism Technology, 3(2), 107–120.CrossRefGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Gözdegül Başer
    • 1
    Email author
  • Oğuz Doğan
    • 1
  • Fadi Al-Turjman
    • 1
  1. 1.Antalya Bilim UniversityAntalyaTurkey

Personalised recommendations