Corporate Culture and People-Centric Leadership at Beryl: An Interview with Paul Spiegelman

  • Larry Peters


In the final chapter, I exemplify the main messages in this book by taking a look at a remarkable company, Beryl, and its founder and leader, Paul Spiegelman. Beryl is a call center, yes a call center, but as a business, and with and because of their culture, has been given a Best Place to Work Award nine times in the past two decades. This reflects their strong People-Centric culture, led by a true People-Centric leader. In the interview, Paul shares how he thinks about leadership, culture, their intersection, and creating changes in both how we lead and in our culture. I end this chapter, and the book, connecting the dots between Paul’s experience and viewpoint and the main messages in this book.


  1. Spiegelman, P. (2012a). Why is everyone smiling? The secret behind passion, productivity, and profit. Dallas: Brown Books Publishing Group.Google Scholar
  2. Spiegelman, P. (2012b). Smile guide: Employee perspectives on culture, loyalty and profit. Dallas: Brown Books Publishing Group.Google Scholar
  3. Spiegelman, P., & Berrett, B. (2013). Patients come second: Leading change by changing the way you lead. Seattle: Amazon Digital Services LLC.Google Scholar

Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Larry Peters
    • 1
  1. 1.Neeley School of BusinessTexas Christian UniversityFort WorthUSA

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