Meeting the Diverse Service Needs of People Experiencing Homelessness

  • Stephanie Duncan
  • Ann Howard
  • Calvin L. StreeterEmail author


This chapter explores the array of supportive services a social worker must become familiar with to help families and individuals exit homelessness. Using a plan to prevent and end homelessness developed by Austin, Texas, as a guiding framework, this chapter discusses such services as outreach, coordinated assessment, prevention, diversion, case management, and healthcare coordination and highlights the range of knowledge and skills social workers need to be effective practitioners in this arena. The trend today is “housing first,” and it is these services that support and empower a person experiencing homelessness through the process of moving into housing and successfully maintaining that housing. The chapter underscores the critical role social workers play in providing, or connecting clients with, these essential services in the effort to end homelessness in our communities.


Emergency shelter Outreach Housing first Case management Financial assistance Housing navigation Rapid rehousing Permanent supportive housing Defining homelessness Austin Continuum of care Outreach Service resistance Housing first System of care Youth Youth Homelessness Demonstration Program Shelter Diversion Prevention Case management Housing plan Housing history Housing barriers Landlords Rapid rehousing Permanent supportive housing Health Respite Harm reduction 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Stephanie Duncan
    • 1
  • Ann Howard
    • 2
  • Calvin L. Streeter
    • 1
    Email author
  1. 1.University of Texas at AustinAustinUSA
  2. 2.Ending Community Homelessness Coalition (ECHO)AustinUSA

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