Usability Measurement of Mobile Applications with System Usability Scale (SUS)

  • Aycan KayaEmail author
  • Reha Ozturk
  • Cigdem Altin Gumussoy
Conference paper
Part of the Lecture Notes in Management and Industrial Engineering book series (LNMIE)


The mobile application market is expanding with the diversity in mobile devices, and competition among the mobile application developers becomes fierce. Usability of the mobile applications is crucial to gain a competitive advantage under these circumstances. This study aims to reveal the difference in terms of usability of four of the commonly used mobile applications (WhatsApp, Facebook, YouTube, and Mail). Furthermore, this study investigates the difference in terms of usability between iOS and Android operating systems. To measure the usability of the mobile applications, a System Usability Scale (SUS) with an adjective rating scale is applied to the young 222 participants, using the applications on their mobile phones. The result of the study shows that usability of all applications is satisfactory and above the standards. The comparison of mobile applications with each other shows that, WhatsApp has the highest usability score, whereas Facebook has the lowest one. In addition, according to the results, there is no significant difference between operating systems in terms of the usability of mobile applications.


Usability Mobile application System usability scale (SUS) Operating system 


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Aycan Kaya
    • 1
    Email author
  • Reha Ozturk
    • 1
  • Cigdem Altin Gumussoy
    • 1
  1. 1.Industrial Engineering Department, Management FacultyIstanbul Technical UniversityIstanbulTurkey

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