Measuring the Impact of University Service Quality on Academic Motivation and University Engagement of Students

  • Fatma Kutlu GündoğduEmail author
  • Umut Asan
Conference paper
Part of the Lecture Notes in Management and Industrial Engineering book series (LNMIE)


This study aims to analyze the impact of university service quality on academic motivation and school engagement as well as the impact of school engagement on academic motivation. In order to analyze the structural model, not only hypotheses about the causal relationships but also indicators operationalizing the concepts have been proposed. Data was collected by means of an online questionnaire, applied to students in private and state universities, and analyzed using structural equation modelling based on partial least squares. According to the findings, academic aspects and physical characteristics among the service quality dimensions are the most important ones explaining the variation in school engagement perception. The results also show that school engagement has a strong significant impact on academic motivation.


SmartPLS Structural equational modelling Service quality School engagement Academic motivation 


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Industrial Engineering Department, Engineering FacultyIstanbul Kültür UniversityIstanbulTurkey
  2. 2.Industrial Engineering Department, Management FacultyIstanbul Technical UniversityIstanbulTurkey

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