The Transformation of Postal Services in Light of Technological Developments and Users’ Needs

  • Luigi Scorca
Part of the Topics in Regulatory Economics and Policy book series (TREP)


This paper suggests that technology is empowering the management of logistic networks by virtual platforms. This is changing postal services in two concurrent ways: through the segmentation of the production chain into amorph segments (APLs, proximity points, last-mile express services) and the vertical integration strategy followed by e-commerce platforms. It allows also the management of postal services through a crowdsourced network. Technology modifies how activities are performed but processes are de facto equivalent. Platform operations should be then regarded as part of the overall postal service and not a mere intermediation between different players. The forthcoming revision of the Postal Service Directive should then consider the disruption of traditional business models and production chains.



Economist at AGCOM Postal Service Directorate. Contact: The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of the employer.


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Copyright information

© Springer Nature Switzerland AG 2018

Authors and Affiliations

  • Luigi Scorca
    • 1
  1. 1.AGCOM - Italian Communications Regulatory AuthorityRomeItaly

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