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Shadow Testing for Business Process Improvement

  • Suhrid Satyal
  • Ingo Weber
  • Hye-young Paik
  • Claudio Di Ciccio
  • Jan Mendling
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11229)

Abstract

A fundamental assumption of improvement in Business Process Management (BPM) is that redesigns deliver refined and improved versions of business processes. These improvements can be validated online through sequential experiment techniques like AB Testing, as we have shown in earlier work. Such approaches have the inherent risk of exposing customers to an inferior process version during the early stages of the test. This risk can be managed by offline techniques like simulation. However, offline techniques do not validate the improvements because there is no user interaction with the new versions. In this paper, we propose a middle ground through shadow testing, which avoids the downsides of simulation and direct execution. In this approach, a new version is deployed and executed alongside the current version, but in such a way that the new version is hidden from the customers and process workers. Copies of user requests are partially simulated and partially executed by the new version as if it were running in the production. We present an architecture, algorithm, and implementation of the approach, which isolates new versions from production, facilitates fair comparison, and manages the overhead of running shadow tests. We demonstrate the efficacy of our technique by evaluating the executions of synthetic and realistic process redesigns.

Keywords

Shadow testing Business process management DevOps Live testing 

Notes

Acknowledgements

The work of Claudio Di Ciccio and Jan Mendling has received funding from the EU H2020 programme under MSCA-RISE agreement 645751 (RISE_BPM).

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Copyright information

© Springer Nature Switzerland AG 2018

Authors and Affiliations

  • Suhrid Satyal
    • 1
    • 2
  • Ingo Weber
    • 1
    • 2
  • Hye-young Paik
    • 1
    • 2
  • Claudio Di Ciccio
    • 3
  • Jan Mendling
    • 3
  1. 1.Data61, CSIROSydneyAustralia
  2. 2.University of New South WalesSydneyAustralia
  3. 3.Vienna University of Economics and BusinessViennaAustria

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