Possibilities of Maintenance Service Process Analyses and Improvement Through Six Sigma, Lean and Industry 4.0 Implementation

  • Katarzyna Antosz
  • Dorota StadnickaEmail author
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 540)


The paper deals with problems concerning a maintenance process realized by maintenance service companies. In the paper the concept of wastes identification in such companies is presented. Then, a case study company is analysed. The company designs, manufactures, implements and performs maintenance processes of installations used in products control, sorting and packing in clients’ factories. The analysed problems concern data collection as well as their analysis in order to improve the maintenance company efficiency. The authors propose to implement the Six Sigma methodology to collect and analyse data, elements of the Lean concept to identify wastes and Industry 4.0 concept in order to improve the maintenance service processes.


Maintenance Six Sigma Lean concept Industry 4.0 Efficiency improvement 


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© IFIP International Federation for Information Processing 2018

Authors and Affiliations

  1. 1.Faculty of Mechanical Engineering and AeronauticsRzeszow University of TechnologyRzeszowPoland

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