Strategic Design Abilities for Integrated Care Innovation

  • Rafael Canales DurónEmail author
  • Lianne Simonse
  • Maaike Kleinsmann


When introducing novel solutions in healthcare, such as eHealth services, organizations frequently struggle with their adoption. The failure to address the needs of many users (healthcare workers, patients, and informal caregivers) is commonly part of the problem. Strategic designers bridge the gap between people’s needs, new technologies, and business viability. This is of great value in healthcare innovation where this integrated approach is often missing. This chapter introduces a practical framework of four strategic design abilities to address such challenges: future visioning, modeling value exchange relations, orchestrating service co-creation, and transforming organizational networks. Alongside we describe a strategic design project for a multinational healthcare technology company in The Netherlands where these abilities were applied. This resulted in a product-service system concept that facilitated integrated care innovation in the company.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Rafael Canales Durón
    • 1
    Email author
  • Lianne Simonse
    • 2
  • Maaike Kleinsmann
    • 2
  1. 1.Remember to PlayAmsterdamThe Netherlands
  2. 2.Department of Product Innovation Management, Faculty of Industrial Design EngineeringDelft University of TechnologyDelftThe Netherlands

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