From Data to Service Intelligence: Exploring Public Safety as a Service

  • Monica DrăgoiceaEmail author
  • Nabil Georges Badr
  • João Falcão e Cunha
  • Virginia Ecaterina Oltean
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 331)


This paper describes an exploration process aligned with the core domain of Service Science inside a critical sector of Society, aiming at developing City in a sustainable, responsible, inclusive way. The paper focuses on defining the Public Safety as a Service concept in an inclusive and responsible value co-creation urban design vision for liveable cities. It explains how service intelligence can act on immaterial artefacts to transform data into information to generate value co-creation processes whose outcomes are applied to the evolution of knowledge in public safety services. Public safety is approached within a service ecosystem perspective, following the global targets of the Sendai Framework for Disaster Risk Reduction as an application perspective. Managerial implication are approached from two perspectives: establishment of governance principles with the help of Elinor Ostrom’s works, and a Viable Systems Approach on the response to disasters operating rules.


Service ecosystems Service intelligence Liveable cities Public safety Sustainable institutions Viable Systems Approach 


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© Springer Nature Switzerland AG 2018

Authors and Affiliations

  1. 1.Faculty of Automatic Control and ComputersUniversity Politehnica of BucharestBucharestRomania
  2. 2.Superior Institute for Public HealthUSJ LebanonBeirutLebanon
  3. 3.Faculty of EngineeringUniversity of PortoPortoPortugal

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