Creating Value by Measuring Collaboration Alignment of Strategic Business Processes

  • Frank van der Zwan
  • Sicco Santema
  • Richard Curran
Conference paper
Part of the Advanced Concurrent Engineering book series (ACENG)

Abstract

In today’s competitive aviation landscape, it is imperative for a hub-airport and its network carrier to create sufficient added value in order to ensure survival. One way of doing this is to improve the collaboration on interdependent business processes. In this research, four of such processes have been studied, by using a model which contains thirtyone factors that determine the level of alignment within the collaboration. Studying the characteristics of the collaboration has proved a useful tool for identifying opportunities for an airport and an airline increasing the value that is to be created.

Keywords

Business Process Focus Group Discussion Network Carrier British Airway Great Firm 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Copyright information

© Springer London 2009

Authors and Affiliations

  • Frank van der Zwan
    • 1
  • Sicco Santema
    • 1
  • Richard Curran
    • 1
  1. 1.Aerospace Management and OperationsDelft University of TechnologyDelftNetherlands

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