The Challenges of User-Centred Design
A number of perceptual and psychological issues conspire to make the successful design of interactive systems – and user interfaces in particular – much more difficult than it would seem at first sight. This paper describes the author’s keynote address to the CADUI conference and investigates these issues, touching on attentional, change and mud splash blindnesses. It also explores the diffculties technologists can have in understanding user’s needs, as demonstrated by a recent study in empathizing and systemising skills within the IT sector.
KeywordsVisual Language Change Blindness Inattention Blindness Window Vista Back Room
- 1.Hudson, W. (2002). Simulating the Less-Than-Perfect User. SIGCHI Bulletin, 34 (March–April 2002).Google Scholar
- 3.Hudson, W. (2002). Designing for the Grand Illusion. SIGCHI Bulletin, 33 (November–December 2001).Google Scholar
- 4.Norman, D. A. (2002). The Design of Everyday Things. (Basic Books).Google Scholar
- 5.Hudson, W. (2004). My Place or Yours: Use and Abuse of Research Facilities. In Interactions, 11(3).Google Scholar
- 6.Baron-Cohen, S. (2003). The Essential Difference: Men, Women and the Extreme Male Brain Allen Lane (Penguin Press).Google Scholar
- 9.Hudson, W. (2009). Reduced Empathizing Skills Increase Challenges for User-Centered Design. In Proceedings of CHI 2009.Google Scholar
- 10.Meyer-Hentschel. URL http://www.mhmc.de/HTML/age_explorer.html.