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ECSCW 2007 pp 371-390 | Cite as

Health care categories have politics too: Unpacking the managerial agendas of electronic triage systems

  • Pernille Bjørn
  • Ellen Balka

While investigating the resistance to the electronic triage system, ETRIAGE, at the emergency department of British Columbia Children’s Hospital, we revisit the wellknown CSCW-debate about THE COORDINATOR concerning the politics of standardized categories. Examining the history as well as the design of ETRIAGE, we reveal four basic assumptions about triage work in emergency departments, which are reflected in the design of the ETRIAGE application and related to the managerial agenda of controlling costs in hospitals. We find that ETRIAGE has an embedded surveillance-capability, which challenges the professional authority of nurses’ work and removes discretion from the individual. We argue that the resistance towards ETRIAGE should be understood in terms of experienced nurses’ disputing the assumptions about their professional practice that are embodied within such systems rather than general resistance to change or resistance to technology.

Keywords

Work Practice Computer Support Cooperative Work Triage Nurse Managerial Agenda Academic Physician 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag London Limited 2007

Authors and Affiliations

  • Pernille Bjørn
    • 1
  • Ellen Balka
    • 1
  1. 1.Simon Fraser UniversityCanada

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