The Birth of an Organizational Resource: The Surprising Life of a Cheat Sheet

  • Christine A. Halverson
  • Mark S. Ackerman
Part of the Computer Supported Cooperative Work book series (CSCW)


In this chapter, we describe the genesis and use of an artifact that became a resource for a wide range of activities. We discuss how the creation and use of the rush cheat sheet (RCS) and its associated representations at the Dallas-Ft. Worth TRACON (Tower Radar Approach Control) brought together information and expert knowledge across organizational boundaries. Multi-organizational information became synthesized in a composite that could be used as a resource uniquely by the contributing organizations, as well as by different roles within each organization.


Traffic Flow Boundary Object Organizational Resource Traffic Management Organizational Memory 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London Limited 2008

Authors and Affiliations

  • Christine A. Halverson
  • Mark S. Ackerman

There are no affiliations available

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