The Birth of an Organizational Resource: The Surprising Life of a Cheat Sheet
In this chapter, we describe the genesis and use of an artifact that became a resource for a wide range of activities. We discuss how the creation and use of the rush cheat sheet (RCS) and its associated representations at the Dallas-Ft. Worth TRACON (Tower Radar Approach Control) brought together information and expert knowledge across organizational boundaries. Multi-organizational information became synthesized in a composite that could be used as a resource uniquely by the contributing organizations, as well as by different roles within each organization.
KeywordsTraffic Flow Boundary Object Organizational Resource Traffic Management Organizational Memory
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