Community-Based Participatory Service Engineering: Case Studies and Technologies

  • Yoichi MotomuraEmail author
  • Takeshi Kurata
  • Yoshinobu Yamamoto
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


A group of customers and employees can be recognized as a community, which is a social group sharing common interest or purpose. In order to observe, model, and intervene in actual services, we have to participate in real communities. We present case studies of real services, in which service operations are improved using advanced technologies such as customer modeling using Bayesian networks, latent class analysis, open service field POS, sensor fusion, and visualization.


Bayesian Network Recommendation System Latent Class Analysis Customer Relationship Management Retail Service 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media New York 2016

Authors and Affiliations

  • Yoichi Motomura
    • 1
    Email author
  • Takeshi Kurata
    • 1
  • Yoshinobu Yamamoto
    • 1
  1. 1.Center for Service Research, National Institute of Advanced Industrial Science and TechnologyTokyoJapan

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