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Communication

  • Ashley Firth
Chapter

Abstract

Web sites only form one part of a user’s online journey. We’ve frequently talked about providing multiple ways for customers to access information and complete tasks online, but this concept equally applies to communication on the Web, and away from it as well.

Copyright information

© Ashley Firth  2019

Authors and Affiliations

  • Ashley Firth
    • 1
  1. 1.LondonUK

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