The Service Organization
The previous chapters outlined how the IOT service should be specified and many of the technology options that are available for implementing the service. The next step is to define the organizational requirements to deploy, operate, and maintain a successful IOT service. Figure 4-1 illustrates a reference service organization with the key roles required in an AaS business model. It is important to remember that IOT services should start small and grow fast. Therefore, the mapping of the reference organization for a specific IOT service can result in many of the roles I will describe consisting of one person covering several roles. The key for success is to define the critical activities and appoint an owner, in other words, someone who will be accountable for decision-making and managing the tasks required to achieve the business objectives.