IVR for Banking and Residential Telephone Subscribers Using Stored Messages Combined with a New Number-to-Speech Synthesis Method
This paper describes the phonetic analysis of spoken numbers and a special approach used to achieve high quality number-to-speech (NTS) synthesis for IVR systems. The new solution provides the possibility of combining synthesized numbers with stored speech messages for professional teleinformatic applications where numbers have to be pronounced automatically (telebanking systems, ordering services, industrial information systems). Examples for English, German, Portuguese and Hungarian are given.
Key wordsNumber-to-Speech Phonetic Rules Speech Synthesis Message Concatenation
Unable to display preview. Download preview PDF.
- Klabbers, E. A. M. (1997, September). High quality speech output generation through advanced phrase concatenation. Proceedings of Speech Technology in the Public Telephone Network Workshop, COST Telecom Actions 249, 250 and 258 (pp. 85–88), September 26–27, Rhodes, Greece.Google Scholar
- Kvale K., and Foldvik, A. K. (1997, September). Four-and-twenty, twenty-four, What’s in a number? Proceedings of Eurospeech ‘87, Vol. 2, (pp. 729–732), September 22–25, Rhodes, Greece.Google Scholar
- Olaszy, G. (1996). Phonetic analysis of number elements. In Maria G6sy (Ed.), Speech research 96 (pp. 97–109). Budapest: MTA. (in Hungarian: Szamelemek kiejtésének fonetikai vizsgalata, Beszédkutatas 96 Szerk. Gbsy Maria, MTA Nyelvtudomanyi Intézet ).Google Scholar