Human Factors and Voice Interactive Systems pp 237-255
IVR for Banking and Residential Telephone Subscribers Using Stored Messages Combined with a New Number-to-Speech Synthesis Method
This paper describes the phonetic analysis of spoken numbers and a special approach used to achieve high quality number-to-speech (NTS) synthesis for IVR systems. The new solution provides the possibility of combining synthesized numbers with stored speech messages for professional teleinformatic applications where numbers have to be pronounced automatically (telebanking systems, ordering services, industrial information systems). Examples for English, German, Portuguese and Hungarian are given.
Key wordsNumber-to-Speech Phonetic Rules Speech Synthesis Message Concatenation
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