Financial Service Networks: Access, Cost Structure and Competition

  • Uday S. Karmarkar
Chapter

Abstract

Customer access is an intrinsic aspect of all services, since services involve processes that are initiated by customer requests. Financial services are no exception; in making contact with a service provider, customers must access the provider at some point. Access may occur physically, as when a customer visits a bank branch, or through some information channel, as when a customer executes an on-line transaction with a brokerage. In either case, of course, the nature of the transaction is that it involves the exchange of information. New information technologies are thus changing not only the “back room” in the financial service sector, but more recently, the “front office” as well. There are many facets to these changes, ranging from simple issues of higher processing capability, to strategic questions involving new service designs and even new industries.

Keywords

Switching Cost Financial Service Fixed Cost Demand Curve Access Cost 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Copyright information

© Springer Science+Business Media New York 2000

Authors and Affiliations

  • Uday S. Karmarkar
    • 1
  1. 1.Anderson School at UCLAUSA

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