Remediation of Interpersonal and Communication Skills

  • Calvin L. ChouEmail author
  • James Bell
  • Carol M. Chou
  • Anna Chang


Learners may present with deficits in communication and interpersonal skills because of lack of knowledge, unfavorable attitudes, low skill level, or a combination of these factors. Overemphasis on the biomedical interviewing model, learners’ psychological and psychiatric factors or issues of cultural or language diversity may also contribute to communication difficulties. For learners who need remediation in communication and interpersonal skills, the authors describe how they have achieved success by modeling their approach on seven principles of relationship-centered care, coaching, and effective feedback. They also present cases that illustrate these principles.


Autism Spectrum Disorder Communication Skill Standardize Patient Interpersonal Skill Appreciative Inquiry 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media New York 2014

Authors and Affiliations

  • Calvin L. Chou
    • 1
    Email author
  • James Bell
    • 2
  • Carol M. Chou
    • 3
  • Anna Chang
    • 1
  1. 1.University of California San FranciscoSan FranciscoUSA
  2. 2.Daemen CollegeBuffaloUSA
  3. 3.Perelman School of Medicine of the University of PennsylvaniaPhiladelphiaUSA

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