Human Computation for Organizations: Socializing Business Process Management
The advent of human computation fostered by the massive diffusion of social media in personal life will change also the workplace. We are witnessing the emergence of Social Business Process Management, defined as the integration of business process management with social media, with the aim of enhancing the enterprise performance by means of a controlled participation of external stakeholders to process design and enactment. This Chapter discusses a model-driven approach to the design of participatory and socially enacted business processes. Our proposal comprises a methodology for identifying relevant social requirements in business processes, a notation for expressing social process aspects (formulated as a BPMN 2.0 extension), and a technical framework for implementing social processes as Web applications integrated with public or private Web social networks. The work is part of the ongoing BPM4People project, an initiative funded by the Seventh Framework Programme of the European Commission.
KeywordsBusiness Process Business Process Management Social Media Platform Resource Owner Social Task
BPM4People (http://www.bpm4people.org) is partially funded by the Research Executive Agency of the European Commission, within the SME Capacities Program of the 7th FP. We wish to thank all the project partners: University of Trento, Universidad de Extremadura, Enterprise Concept, Homeria Open Solutions, and Nexture.
- Bozzon A, Brambilla M, Ceri S (2012) Answering search queries with CrowdSearcher. In: World wide web conference (WWW), Lyon. ACM, pp 1009–1018Google Scholar
- Brambilla M, Butti S, Fraternali P (2010) Webratio BPM: a tool for designing and deploying business processes on the web. In: 10th international conference on web engineering (ICWE), Vienna, pp 415–429Google Scholar
- Brambilla M, Fraternali P, Vaca C (2011) A model-driven approach to social BPM applications. In: Social BPM. Future strategies Inc. and WfMC, pp 95–112. http://www.futstrat.com
- Brambilla M, Fraternali P, Vaca C (2011) A notation for supporting social business process modeling, In: 3rd international workshop on BPMN, vol 95, Lucerne. LNBIP. Springer, pp 88–102Google Scholar
- Ceri S, Fraternali P, Bongio A, Brambilla M, Comai S, Matera M (2002) Designing data-intensive web applications. Morgan Kaufmann, San Francisco/CalifGoogle Scholar
- Dengler F, Koschmider A, Oberweis A, Zhang H (2010) Social software for coordination of collaborative process activities. In: Third workshop on business process management and social software, Hoboken, Sept 2010. LNBIP, pp 396–407Google Scholar
- Erol S, Granitzer M, Happ S, Jantunen S, Jennings B, Johannesson P, Koschmider A, Nurcan S, Rossi D, Schmidt R (2010) Combining BPM and social software: contradiction or chance? J Softw Maint Evol 22:449–476Google Scholar
- Johannesson P, Andersson B, Wohed P (2009) Business process management with social software systems-a new paradigm for work organization. In: BPM 2008 International Workshops, Milano, Italy, September 1–4, 2008. Revised Papers, LNBIP. Springer, Berlin/Heidelberg, pp 659–665Google Scholar
- Koschmider A, Song M, Reijers HA (2009) Social software for modeling business processes. In: First workshop on BPM and social software, Milan. LNBIPGoogle Scholar
- Schmidt R, Dengler F, Kieninger A (2010) Co-creation of value in IT service processes using semantic mediawiki. In: BPM Workshops, Hoboken. LNBIPGoogle Scholar