Human Computation for Organizations: Socializing Business Process Management

  • Marco BrambillaEmail author
  • Piero Fraternali


The advent of human computation fostered by the massive diffusion of social media in personal life will change also the workplace. We are witnessing the emergence of Social Business Process Management, defined as the integration of business process management with social media, with the aim of enhancing the enterprise performance by means of a controlled participation of external stakeholders to process design and enactment. This Chapter discusses a model-driven approach to the design of participatory and socially enacted business processes. Our proposal comprises a methodology for identifying relevant social requirements in business processes, a notation for expressing social process aspects (formulated as a BPMN 2.0 extension), and a technical framework for implementing social processes as Web applications integrated with public or private Web social networks. The work is part of the ongoing BPM4People project, an initiative funded by the Seventh Framework Programme of the European Commission.


Business Process Business Process Management Social Media Platform Resource Owner Social Task 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



BPM4People ( is partially funded by the Research Executive Agency of the European Commission, within the SME Capacities Program of the 7th FP. We wish to thank all the project partners: University of Trento, Universidad de Extremadura, Enterprise Concept, Homeria Open Solutions, and Nexture.


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Copyright information

© Springer Science+Business Media New York 2013

Authors and Affiliations

  1. 1.Politecnico di Milano, Dipartimento di ElettronicaInformazione e BioingegneriaMilanoItaly

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