Providing Interactive and User-Adapted E-City Services by Means of Voice Portals

  • David GriolEmail author
  • María García-Jiménez
  • Zoraida Callejas
  • Ramón López-Cózar
Conference paper


Digital cities offer new ways to provide information and services of a town or a region in an integrated form, favoring citizen participation and the use of services in previously unavailable ways. In addition, Speech Technologies and Language Processing have made possible the development of a number of new applications which are based on spoken dialog systems. One of them is voice portals, which facilitate spoken interaction with the Internet to provide their users with specific information or web services. In this chapter, we describe a voice portal developed to provide municipal information. The different functionalities provided by the system include to query information about the City Council, access city information, carry out several steps and procedures, complete surveys, access the citizen’s mailbox to leave messages for suggestions and complaints, and to be transferred to the City Council to be attended by a teleoperator. This way, the voice portal improves the support of public services by increasing their availability, flexibility, and control while reducing costs and missed calls.


City Council Interactive Voice Response Weather Information Main Menu Conversational Agent 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media New York 2014

Authors and Affiliations

  • David Griol
    • 1
    Email author
  • María García-Jiménez
    • 1
  • Zoraida Callejas
    • 2
  • Ramón López-Cózar
    • 2
  1. 1.Computer Science DepartmentCarlos III University of MadridMadridSpain
  2. 2.Department of Languages and Computer SystemsUniversity of GranadaGranadaSpain

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