Improving Healthcare Service Quality and Patients’ Life Quality Through Mobile Technologies: The Case of Diabetes Self-management

  • Sally Rao HillEmail author
  • Indrit Troshani
  • Steve Goldberg
  • Nilmini Wickramasinghe
Part of the Healthcare Delivery in the Information Age book series (Healthcare Delivery Inform. Age)


Chronic diseases such as diabetes often require lifestyle adjustment and sometimes lifelong medical care especially when patients are not admitted to hospitals. In this context, self-management becomes pivotal. Anecdotal evidence suggests that using wireless technologies to facilitate self-management, in particular, is increasing adherence and even treatment outcome in chronic disease management. However, it is not clear if and how using wireless technology solutions also improves patients’ service quality perception concerning their healthcare. The objective of this chapter is to address this shortcoming in existing literature and propose a service quality framework for wireless solutions in healthcare settings.


Wireless technology Self-management Healthcare service quality Satisfaction Quality of life 


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Copyright information

© Springer Science+Business Media New York 2014

Authors and Affiliations

  • Sally Rao Hill
    • 1
    Email author
  • Indrit Troshani
    • 1
  • Steve Goldberg
    • 2
  • Nilmini Wickramasinghe
    • 3
  1. 1.University of Adelaide Business SchoolAdelaideAustralia
  2. 2.INET International CanadaThornhillCanada
  3. 3.Epworth HealthCare & Department of BITL & HIRiRMIT UniversityMelbourneAustralia

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