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Service Levels, Security, and Trust

  • Florian Marienfeld
  • Edzard Höfig
  • Michele Bezzi
  • Matthias Flugge
  • Jonas Pattberg
  • Gabriel Serme
  • Achim D. Brucker
  • Philip Robinson
  • Stephen Dawson
  • Wolfgang Theilmann
Chapter

Abstract

This chapter covers the scientific background for the Service Level Module of the Unified Service Description Language (USDL). In addition to general service level concepts, we expand on two specific service level fields: security and trust. For that end we first review the state of the art in service level modeling, then we explain the design of the Service Level Module and position it among the rest of USDL. For security, two possible perspectives, a high level business view and a low level engineering approach, are introduced. With regards to trust, USDL is suitable to specify how a service can be rated by its consumers and to ensure that ratings of competing services are comparable, and hence to determine trustworthiness. Additionally, we present a description of non-security-related elements that can be exploited for trust estimation.

Keywords

Service Level Service Level Agreement Service Description Security Goal Information Technology Infrastructure Library 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, LLC 2012

Authors and Affiliations

  • Florian Marienfeld
    • 1
  • Edzard Höfig
    • 1
  • Michele Bezzi
    • 2
  • Matthias Flugge
    • 1
  • Jonas Pattberg
    • 1
  • Gabriel Serme
    • 2
  • Achim D. Brucker
    • 3
  • Philip Robinson
    • 4
  • Stephen Dawson
    • 4
  • Wolfgang Theilmann
    • 3
  1. 1.Fraunhofer FOKUSBerlinGermany
  2. 2.SAP Research Sophia-AntipolisMouginsFrance
  3. 3.SAP Research KarlsruheKarlsruheGermany
  4. 4.SAP Research Belfast, ConcourseBelfastUnited Kingdom

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