The Role of Measurement and Feedback in Control

  • Eric G. Flamholtz
Chapter

Abstract

This chapter examines the role of “measurement” and “feedback” in organizational control.28 We shall develop a framework for viewing the measurement and feedback as components of a core control system from the perspective of attempts to influence human behavior, rather than to merely represent things in numerical terms. The framework is termed the “Psycho-Technical Systems” (or PTS) model of measurement.29

Keywords

Apply Psychology Organizational Measurement Numerical Term Scrap Cost Behavioral Validity 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Copyright information

© Kluwer Academic Publishers 1996

Authors and Affiliations

  • Eric G. Flamholtz

There are no affiliations available

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