Advertisement

Motivation and Change Management

  • Theodore T. Allen
Chapter

Abstract

The purposes of this chapter are (1) to describe some of the main contributions of Edwards Deming, (2) to clarify the motivating potential score and the implications for job design, (3) to explain the relevance of the field of human factors engineering, and (4) to offer brief highlights from the change management literature. Each of these subjects relates to topics on the ASQ Certified Quality Engineer (CQE) exam. Also, these topics are relevant to lean six sigma projects and general discussions of business management.

References

  1. Crosby PB (1980) Quality is free: the art of making quality certain. SignetGoogle Scholar
  2. Deming WE (1986) Out of the crisis. MIT pressGoogle Scholar
  3. Hackman JR, Oldham GR (1980) Work redesign, vol 72. Reading, Addison-WesleyGoogle Scholar
  4. Herzberg F (2017) Motivation to work. RoutledgeGoogle Scholar
  5. Juran JM (1961) Japan revisited. Industrial quality control 17(9):32Google Scholar
  6. Juran J, Godfrey AB (1999) Quality handbook, 5th edn. Republished McGraw-Hill, pp 173–178Google Scholar
  7. Kotter JP (2008) Force for change: how leadership differs from management. Simon and SchusterGoogle Scholar
  8. Shewhart WA, Deming WE (1986) Statistical method from the viewpoint of quality control. Courier CorporationGoogle Scholar
  9. Taylor FW (1914) The principles of scientific management. HarperGoogle Scholar
  10. Welch J, Welch S, Primus B, Winkelmann H, Grawe S, Szymczyk M (2005) Winning. HarperCollins, New YorkGoogle Scholar
  11. Woods DD, Dekker S, Cook R, Johannesen L, Sarter N (2017) Behind human error. CRC PressGoogle Scholar

Copyright information

© Springer-Verlag London Ltd., part of Springer Nature 2019

Authors and Affiliations

  1. 1.Industrial and Systems EngineeringThe Ohio State UniversityColumbusUSA

Personalised recommendations