Quantifying Design Exclusion

  • P. J. Clarkson
  • S. Keates

Abstract

Products make demands of their users which effect their utility and usability. As a result, those users who do not have the capability to use the product are denied access to it. For example, a kettle that is so heavy that a weaker user cannot lift it denies access to that user regardless of the cause of their weakness. There are many such products causing access problems with a wide range of users, particularly those who are order or disabled, and it is generally recognised that more inclusive approaches to design must be adopted to resolve this problem.

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Copyright information

© Springer-Verlag London 2002

Authors and Affiliations

  • P. J. Clarkson
  • S. Keates

There are no affiliations available

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