Quantifying Design Exclusion

  • P. J. Clarkson
  • S. Keates


Products make demands of their users which effect their utility and usability. As a result, those users who do not have the capability to use the product are denied access to it. For example, a kettle that is so heavy that a weaker user cannot lift it denies access to that user regardless of the cause of their weakness. There are many such products causing access problems with a wide range of users, particularly those who are order or disabled, and it is generally recognised that more inclusive approaches to design must be adopted to resolve this problem.


Ideal Product Product Requirement Severity Category Universal Design Motion Capability 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London 2002

Authors and Affiliations

  • P. J. Clarkson
  • S. Keates

There are no affiliations available

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