Service Level Agreements in BREIN

  • Bastian Koller
  • Henar Munoz Frutos
  • Giuseppe Laria
Conference paper
First Online:

Abstract

With electronic business (eBusiness) becoming ubiquitous, the traditional ways of doing commerce need to be changed or completely replaced to support the end users effectively in performing their business. This includes especially the representation of business relationships with an electronic format to allow for automated processing of the respective parts of e.g. contractual obligations. One prominent representation tool are Service Level Agreements. Conceptually established as paper representation to describe parts of contracts of telecom operators, SLAs have become a research topic in the ICT domain now since several years.

However, the current State of the Art in Service Level Agreements and their management, still shows several deficits, which prevented the uptake of eBusiness solutions (based on Service Level Agreements) so far. This paper will present how the BREIN project enhanced, amongst others Service Level Agreement Management with capabilities from the Multiagent and Semantic domain, to provide an enhanced solution, compared to existing technologies. Thereby the main emphasize was on basing the developments on existing results to concentrate on gap filling instead of re-invention of the wheel.

Keywords

Service Level Agreement Grid Resource Negotiation Protocol Semantic Component Electronic Business 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Bastian Koller
    • 1
  • Henar Munoz Frutos
    • 2
  • Giuseppe Laria
    • 3
  1. 1.Hoechstleistungsrechenzentrum StuttgartStuttgartGermany
  2. 2.Telefonica Investigacin y Desarrollo S.ASpainGermany
  3. 3.Centro di Ricerca in Matematica Pura ed ApplicataUniversity of SalernoSalernoItaly

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