Workforce Analytics for the Services Economy

  • Aleksandra Mojsilović
  • Daniel ConnorsEmail author
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


Central to the notion of services operation are concepts of labor and people – the deployment of knowledge, skills, and competences that one person or organization has for the benefit of another. In the new economics of services, the ability to manage skills and resources more effectively and efficiently is becoming the critical driver of success for any organization.


Supply Chain Social Network Analysis Capacity Planning Workforce Evolution Enterprise Resource Planning System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.IBM ResearchBusiness Analytics and Mathematical SciencesYortown HeightsUSA

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