Advertisement

Remote Web Usability Evaluation Exploiting Multimodal Information on User Behavior

Abstract

In this paper we describe MultiModal WebRemUsine, a tool for remote usability evaluation of Web sites that considers data regarding the user behavior coming from multiple sources. The tool performs an automatic evaluation of the usability of the considered Web site by comparing such data with that contained in the task model associated with the pages (which describes the expected behavior of the user). The results of the analysis are provided along with information regarding the user behavior during the task performance. Using such information, evaluators can identify problematic parts of the Web site and make improvements, when necessary. An example of application of the proposed method is also discussed in the paper

Keywords

Multimodal data Remote usability evaluation Web usability 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. [1]
    Card, S., Pirolli, P., Van der Wege, M., Morrison, J., Reeder, R., Schraedley, P., and Boshart, J., Information Scent as a Driver of Web Behavior Graphs: Results of a Protocol Analysis Method for Web Usability, in Proc. of CHI’2001, ACM Press, 2001, pp. 498–504.Google Scholar
  2. [2]
    Ivory, M.Y., and Hearst, M.A., The State of The Art in Automating Usability Evaluation of User Interfaces, ACM Computing Surveys, Vol. 33, No. 4, December 2001, pp. 470–516.CrossRefGoogle Scholar
  3. [3]
    Lister, M., Streaming Format Software for Usability Testing, in Proc. of CHI’2003, Extended Abstracts, ACM Press, New York, 2003, pp. 632–633.Google Scholar
  4. [4]
    Paganelli, L., and Paternò, F., Tools for Remote Usability Evaluation of Web Applications through Browser Logs and Task Models, Behavior Research Methods, Instruments, and Computers, The Psychonomic Society Pub., Vol. 35, No. 3, August 2003, pp. 369–378.Google Scholar
  5. [5]
    Paternò, F., Model-Based Design and Evaluation of Interactive Applications, Springer Verlag, Berlin, 1999.Google Scholar
  6. [6]
    Scholtz, J., and Laskowski, S., Developing Usability Tools and Techniques for Designing and Testing Web Sites, in Proc. of HFWeb’98 (Basking Ridge, June 1998).Google Scholar
  7. [7]
    Tennent, P., and Chalmers, M., Recording and Understanding Mobile People and Mobile Technology, E-social science, 2005.Google Scholar
  8. [8]
    Tullis, T., Fleischman, S., McNulty, M., Cianchette, C., and Bergel, M., An Empirical Comparison of Lab and Remote Usability Testing of Web Sites, in Proc. of Usability Professionals Conference UPA’2002 (Pennsylvania, 2002).Google Scholar

Copyright information

© Springer 2007

Authors and Affiliations

  • Fabio Paternò
    • 1
  • Angela Piruzza
    • 1
  • Carmen Santoro
    • 1
  1. 1.ISTI-CNRPisaItaly

Personalised recommendations