Challenges and Opportunities for Collaborative Technologies for Home Care Work

  • Lars Rune ChristensenEmail author
  • Erik Grönvall
Conference paper


This article offers an exploration of home care work and the design of computational devices in support of such work. We present findings from a field study and four participatory design workshops. Themes emerging from the findings suggest that home care work may be highly cooperative in nature and requires substantial articulation work among the actors, such as family members and care workers engaged in providing care for older adults. Although they provide home care for older adults in cooperation, family members and care workers harbour diverging attitudes and values towards their joint efforts. The themes emerging are used to elicit a number of design implications and to promote some illustrative design concepts for new devices in support of cooperative home care work.


Elderly Person Articulation Work Care Network Computer Support Cooperative Work Professional Caregiver 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Abowd, G.D., G.R. Hayes, J.A. Kientz, L. Mamykina, E.D. Mynatt. 2006. Challenges and Opportunities for Collaboration Technologies for Chronic Care Management. The Human-Computer Interaction Consortium (HCIC 2006). Fraser, Colorado, USA, 2006. Google Scholar
  2. Anoto. 2011. Anoto Group AB, Traktorvägen 11, Box 4106, SE 227 22 Lund, Viewed April 26th 2011,
  3. Ashforth, B.E., R.H. Humphrey. 1993. Emotional Labor in Service Roles: The Influence of Identity. The Academy of Management Review 18(1) 88–115.Google Scholar
  4. Bardram, J.E., C.A. Bossen. 2005. A web of coordinative artifacts: collaborative work at a hospital ward. In Proceedings of the 2005 international ACM SIGGROUP Conference on Supporting Group Work (Sanibel Island, Florida, USA, November 06 - 09, 2005). ACM Press, NY, Sanibel Island, Florida, USA.Google Scholar
  5. Carstensen, P., C. Sørensen. 1996. From the Social to the Systematic: Mechanisms supporting coordination in design. Computer Supported Cooperative Work. The Journal of Collaborative Computing 5(4) 1996.CrossRefGoogle Scholar
  6. Consolvo, S., P. Roessler, B. Shelton, A. LaMarca, B. Schilit, S. Bly. 2004. Technology for care networks of elders. IEEE Pervasive Computing 22–29.Google Scholar
  7. Demiris, G. 2009. Independence and shared decision making: The role of smart home technology in empowering older adults Engineering in Medicine and Biology Society, 2009. EMBC 2009. Annual International Conference of the IEEE, 6432–6436.Google Scholar
  8. Gesano, G., F. Heins, A. Naldini. 2009. Regional Challenges in the perspective of 2010, Regional desparities and future challenges. ISMERI Europa.Google Scholar
  9. Kahn, W.A. 1993. Caring for the caregivers: Patterns of organizational caregiving. Administrative Science Quaterly. 38 539–563.CrossRefGoogle Scholar
  10. Kientz, J.A., G.R. Hayes, G.D. Abowd, R.E. Grinter. 2006. From the war room to the living room: decision support for home-based therapy teams Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work. ACM, Banff, Alberta, Canada, 209–218.Google Scholar
  11. Le, X.H.B., M. Di Mascolo, A. Gouin, N. Noury. 2007. Health Smart Home - Towards an assistant tool for automatic assessment of the dependence of elders. Engineering in Medicine and Biology Society, 2007. EMBS 2007. 29th Annual International Conference of the IEEE 3806 - 3809.Google Scholar
  12. Lindley, S., R. Harper, A. Sellen. 2008. Designing for Elders: Exploring the Complexity of Relationships in Later Life In Proceedings of the 22nd BCS conference on Human Computer Interaction (HCI 2008), 77–86.Google Scholar
  13. Morris, M., J. Lundell, E. Dishman, B. Needham. 2003. New Perspectives on Ubiquitous Computing from Ethnographic Study of Elders with Cognitive Decline UbiComp 2003: Ubiquitous Computing. Springer Berlin/Heidelberg, 227–242.Google Scholar
  14. Mynatt, E.D., J. Rowan, S. Craighill, A. Jacobs. 2001. Digital family portraits: supporting peace of mind for extended family members Proceedings of the SIGCHI conference on Human factors in computing systems. ACM, Seattle, Washington, United States.Google Scholar
  15. Petrakou, A. 2007. Exploring cooperation through a binder: A context for IT tools in elderly care at home. L. Bannon, I. Wagner, C. Gutwin, R. Harper, K. Schmidt, eds. ECSCW’07: The Tenth European Conference on Computer Supported Cooperative Work, 24–28 September 2007, Limerick, Ireland, 271–290.Google Scholar
  16. Rafaeli, A., R.I. Sutton. 1989. The expression of emotion in organizational life. . L.L. Cummings, B.M. Staw, eds. Research in organizational behavior. JAI Press, Greenwich, CT, 1–42.Google Scholar
  17. Rogers, Y. 2006. Moving on from weiser’s vision of calm computing: Engaging ubicomp experiences. P. Dourish, A. Friday, eds. UbiComp 2006: Ubiquitous Computing. Springer Berlin/Heidelberg, 404–421.CrossRefGoogle Scholar
  18. Rook, K.S. 1987. Reciprocity of social exchange and social satisfaction among older women. Journal of Personality and Social Psychology 51(1) 145–154.CrossRefGoogle Scholar
  19. Rowan, J., E.D. Mynatt. 2005. Digital family portrait field trial: Support for aging in place In Proc. CHI ’05. ACM, 521–530.Google Scholar
  20. Ryle, G. 1949. The Concept of Mind. Hutchinson, London.Google Scholar
  21. Schmidt, K., L. Bannon. 1992. Taking CSCW Seriously: Supporting Articulation Work. Computer Supported Cooperative Work (CSCW). An International Journal. 1(1–2) 7–40.Google Scholar
  22. Schmidt, K., C. Simone. 1996. Coordination mechanisms: Towards a conceptual foundation of CSCW systems design. Computer Supported Cooperative Work: The Journal of Collaborative Computing 5(2–3) 155–200.CrossRefGoogle Scholar
  23. Spitze, G., M.P. Gallant. 2004. The bitter with the sweet: Older adults’ strategies for handling ambivalence in relations with their adult children. Research on Aging 26(4) 387–412.CrossRefGoogle Scholar
  24. Strauss, A. 1985. Work and the division of labor. The Sociological Quarterly 26(1) 1–19.CrossRefGoogle Scholar
  25. Wittenberg-Lyles, E., D.P. Oliver, G. Demiris, P. Baldwin. 2010. The ACTive Intervention in Hospice Interdisciplinary Team Meetings: Exploring Family Caregiver and Hospice Team Communication. Journal of Computer-Mediated Communication 15(3) 465–481.CrossRefGoogle Scholar

Copyright information

© Springer-Verlag London Limited 2011

Authors and Affiliations

  1. 1.Technologies in Practice GroupIT-University of CopenhagenCopenhagenDenmark
  2. 2.Department of Computer ScienceAarhus UniversityAarhusDenmark

Personalised recommendations