Advanced Topics

Chapter
First Online:

There are several subjects that are related to systems management which a student of the subject ought to be aware of, because they are closely related, or advanced subjects in systems management. In this chapter, we provide a brief review of those subjects.

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References

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    E. Rozemeijer, J. Van Bon, and T. Verheijen, Frameworks for IT Management: A Pocket Guide, Van Haren Publishing, 2007.Google Scholar
  2. 2.
    Foundations of IT Service Management based on ITIL V3, Inform-IT, Van Haren Publishing, 2007.Google Scholar
  3. 3.
    D. McBride, A Guide to Help Desk Technology, Tools & Techniques, Course Technology, 2000.Google Scholar
  4. 4.
    B. Czegel, Running an Effective Help Desk, John Wiley & Sons, 1998.Google Scholar
  5. 5.
    D. Nickull, D. Hinchcliffe, and J. Governor, Web 2.0 Architectures, O’Reilly, 2009.Google Scholar

Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  1. 1.IBM T.J. Watson Research CenterYorktown HeightsUSA

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