Open Source Public Sector Business Intelligence Systems

  • Jörg Becker
  • Björn Niehaves
  • Felix Müller-Wienbergen
  • Martin Matzner
Chapter

Abstract  

Although business intelligence (BI) solutions have been a long-standing topic of major interest in private sector, public administrations (PA), however, took only first steps towards strategic management. While PA are obliged to implement new public management (NPM) approaches, such as new accounting systems or an output-oriented management, to collect management-relevant data, there is little support regarding how to employ these new structures in terms of BI. Here, balanced scorecards (BSC) can provide a valuable conceptual basis. This chapter presents a design science-oriented case study on BI design and organisational implementation in a medium-sized local PA facing core problems of such an approach. A case study analysis identifies generalisable issues.

Keywords

Open Source Software Strategic Management Business Intelligence Case Study Analysis Design Science Research 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  • Jörg Becker
  • Björn Niehaves
  • Felix Müller-Wienbergen
  • Martin Matzner

There are no affiliations available

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