Decision Support for Global Enterprises pp 75-89

Part of the Annals of Information Systems book series (AOIS, volume 2) | Cite as

Management of Knowledge Transfer in Distributed Software Organizations: The Outsourcers’ Perspective

  • Anuradha Mathrani
  • David Parsons

Abstract

Software development is a complex iterative process, where knowledge builds as work progresses, requiring an ongoing awareness by all participants of the changing definitions and relationships in the development effort. This has resulted decentralized decision making, where knowledge workers distributed across development centers are involved in making or breaking decisions. Outsourcers who develop for overseas clients have realized the need for some measures of control to manage distributed project tasks, while at the same time motivating their knowledge workers. A study of how knowledge capital is managed in a decentralized and distributed environment during the offshore software development processes forms the basis of this study. The issues are illustrated using two case studies of offshore outsourcers in New Zealand, an’ up and coming’ outsourcing nation. The study reveals that both firms emphasize monitoring and management of knowledge transfer processes, but also raises questions about the future for New Zealand outsourcers.

Keywords

Offshore outsourcing software development processes outsourcer knowledge transfer decision making 

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Copyright information

© Springer Science+Business Media, LLC 2007

Authors and Affiliations

  • Anuradha Mathrani
    • 1
  • David Parsons
    • 1
  1. 1.Institute of Information and Mathematical SciencesMassey UniversityAucklandNew Zealand

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